Welcome to Better Future, we are committed to your success

179 Al Ourouba Street
Cairo, Egypt

+20 2 22667665
info@betterfuturetraining.com

Sat - Thu 9.00 - 19.00
Friday Closed

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Nicola Joel

Flying Experience
Over 23 years

Companies
Emirates Airline, Royal Jet, Rotan Jet Aviation

Positions Held

  • Cabin Crew (Purser) and trainer (Emirates Airline)
  • Head of Cabin Safety Training & Standards (Royal Jet)
  • Cabin Crew Manager & Safety Post Holder (Rotana Jet Aviation)

Training Qualification

  • Quality Assurance and Auditing
  • Aviation Incident Investigation Training (Occurrence Management)
  • Approved Trainer to teach UAE General Civil Aviation Authority(GCAA)
  • Aviation Accident Investigation
  • Quality Assurance Auditing for Safety Management Systems
  • AviationLeadAuditor ISO9001
  • Flight & Ground Ops Part OPS Compliance Monitoring (Auditing Techniques)
  • Aviation Auditor Training
  • Risk and Safety Management Systems
  • Safety Management Systems (SMS)
  • Train the Trainer
  • ICAO Trainer Plus Course
  • Human Factors in Aviation (HF)

Twenty years of service experience in the commercial sector of the aviation industry has enabled me to develop a number of transferable core competences, including customer relations, professionalism, leadership, teamwork, training and development, communication, cultural understanding, planning, organisation, problem solving and the ability to work under pressure.

With a proven track record of leading and managing people from different cultural backgrounds within a multicultural client environment, as a Purser for Emirates Airline my core skills are utilized on a daily basis with the key objective of motivating individuals and changing teams to exceed service standards.

Having a tremendous amount of experience with First and Business class passengers, I recognize the importance of tact, discretion and absolute confidentiality at all times. As a result of this experience, in addition to my calm and collected nature, I am highly skilled and comfortable working with VIPs.

As a trainer for Emirates Airline, I have gained extensive training experience, facilitating knowledge transfer to a wide spectrum of students, from newly appointed staff to seniors and pilots. At the same time, whilst in the air, I support the continuous professional development of crew through active feedback and direction.

“Previously, I have developed trained and inspired future Flight Attendants by developing private College courses in the areas of preparing for the recruitment process of applying for an airline in the UAE. I have had the encouragement and assistance of the Recruitment and Selection Manager at Royal Jet and Rotana Jet Aviation in developing these courses. Second to my history in the airlines and training career, I am a passionate trainer and I have managed to educate anyone that I can through patience, persistence and planning.

It is my absolute delight and pleasure to be a valued team member of Better Future Training & Services and look forward to working closely with you all”.

“Having been on both sides of the table, both as an Interviewee and Interviewer, I know what it takes to be successful in airline interviews and I am delighted to share my knowledge and experiences to help, guide and coach others to achieve their dream job working as Cabin Crew”.

Areas of Expertise

  • Executive Recruitment
  • Background Investigations
  • Assessment Centers
  • Career Development
  • Law Enforcement Management and Training

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